Add or Cancel User Licences

How to add and cancel your Firefish users

If you’ve added someone new to your team, just let us know and we’ll set them up with their own Firefish licence.

To request a new user, please email Support with the following details:

• New User’s Full Name

• New User’s Email Address

• Licence Type Required – find out more about user levels and permissions here

• Start Date

❌ Cancelling a User Licence

If you’d like to cancel a user’s licence, simply email Support with:

• The user’s Full Name

• The user’s Email Address

Here’s what happens next, depending on your billing type:

• Monthly Billing:
  There’s a 30-day notice period before the licence is closed. You’ll still have full access during this time.
  Want to restrict access sooner? You can reset the user's password

• Annual Billing:
  We’ll close the licence immediately. The licence will then become available for you to reuse for a new user whenever you’re ready.