Adverts Troubleshooting & FAQs

Use this guide to troubleshoot common issues when working with adverts in Firefish.

Contents

• Why Have I Received an Application Without a CV?
• Why Can’t I Enter Advert Content?
• Why Doesn’t My Updated Advert Show Correctly on Social Media?

Why Have I Received an Application Without a CV?

If you've received an application without a CV, it's likely because document uploads from mobile devices haven’t been enabled.

To allow CV uploads from mobile:

1. Navigate to Website > Registration Plugin > Web Registration.
2. Enable both:
   • Allow document upload from mobile
   • CV upload not mandatory

If an application is submitted without a CV, this will be noted in the Action History of both the candidate and the advert. Click the notepad icon to view more details.

Why Can’t I Enter Advert Content?

This usually occurs when an ad blocker is enabled in Google Chrome, such as the built-in Chrome AdBlocker.

To resolve:

1. Click the AdBlocker icon in your browser.
2. Select “Don’t run on pages on this domain”.
3. Click Exclude on the confirmation prompt.

Try Another Browser:

We recommend using Chrome, but if issues persist, test Firefish in another browser (e.g. Edge or Firefox) to confirm whether the issue is browser-related.

Try Incognito Mode:

Running Chrome in Incognito Mode disables browser extensions and can help confirm if an add-in is causing the issue.

Why Doesn’t My Updated Advert Show Correctly on Social Media?

If you’ve updated an advert’s content or image and shared it on social media, you may need to clear the social cache before the changes display correctly.

Clear the social cache:

Facebook:

• Go to: Facebook Sharing Debugger
• Paste the advert URL and click “Fetch new scrape information”

LinkedIn:

• Go to: LinkedIn Post Inspector
• Paste your advert URL and click “Inspect”

Once done, you can share the advert with the updated content and image successfully.