Email Settings
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      1. Firefish Software Help Centre
      2. Integrations
      3. Email Settings

      Email Priority in Firefish

      The Firefish application sends various emails using the Firefish Email Message Manager. Different actions within Firefish trigger email notifications to designated recipients.

      Once an email is triggered, it is added to the client database with a priority level assigned to it. The message remains in the database until it is processed by the Firefish Email Message Manager. Emails with higher priority are processed first, ensuring that critical messages are sent as quickly as possible.

      This queuing system helps manage email delivery efficiently, ensuring that important communications are prioritised.

       

      Email Priorities in Firefish

      Firefish assigns priority levels to emails to ensure important messages are processed first. The email priorities are:

      1. High Priority
      2. Normal Priority
      3. Bulk High Priority
      4. Bulk Priority
      5. Lowest Priority

      High Priority

      These emails are processed first to ensure urgent communications are sent promptly:

      • Rejection email due to failing pre-screen questions
      • Send CV emails on job workflow (Candidate and Contact)
      • Recruiter interview action emails
      • Employer interview action emails
      • Offer emails on job workflow (Candidate and Contact)
      • Forgotten and change password emails

      Normal Priority

      Most emails fall under this category:

      • Sending a single candidate CV on spec
      • Single candidate job alerts
      • Candidate withdrawing or not progressing from a job and declined offers
      • Placements, extensions, and terminations (confirmations, compliance, and invoices)
      • Acknowledgment of applications
      • Sending company terms and conditions, company proposals, contract and permanent terms
      • Single candidate GDPR compliance reminder emails
      • Candidate reference request, details requests, follow-ups, get in touch, and general emails
      • Speculative, registration, contract review, or general update interviews
      • Candidate/employer welcome and password send
      • Adding a company from a candidate record
      • Advert renewal reminders
      • Refer a friend emails
      • Registration emails (acceptance/decline) for adverts/web registrations
      • Meeting arrangements and thank you emails
      • Contact business development and feedback emails
      • Contact advert authorisations and new job creations
      • Blog posts and newsletter subscriptions

      Bulk High Priority

      These bulk emails are prioritised over other bulk communications:

      • Send job specification to candidate(s) on advert screen
      • Send a candidate CV on spec to contact(s)

      Bulk Priority

      These emails are sent in bulk but have lower priority than individual emails:

      • Sending an email from a distribute alert mailshot
      • Clicking on "Send Email" in the Advert Application tab
      • Clicking on "Not Progressing" in the Advert Application tab
      • Clicking on "Considering" in the Advert Application tab
      • Clicking on "Email" in the Talent Pool screen
      • Clicking on "Considering" in the Candidate Search list
      • Clicking on "Email" in the Potential Matches list

      Lowest Priority

      These emails are processed last:

      • GDPR compliance opt-in emails (Candidates and Contacts)