The following call recording permissions apply per region when making calls through Firefish:

United Kingdom (UK)

In the UK, you don't need to let the other person know that you're recording a call, provided you're not going to make the contents of the call available to any third parties.

If you're planning to share the content of a call with any third parties, or using it to gather evidence or ensure compliance, then you will need the consent of the person you are recording.

For more info on the UK's approach, check out this Ofcom guidance.

Ireland

Irish law states that you must obtain consent for recording calls. The purpose of the recording should be explained in detail so that all parties participating can give informed consent.

You can find more info in the Data Protection Commissioner's FAQ page.

United States

In the majority of U.S. states, you'll only need consent from one of the people participating in a call in order to record a call. There are, however, some states that require all parties to consent.

Find out which states require all parties to consent and other additional info here.

Australia

The general rule is that you should not record calls without getting consent from all parties involved. This can vary per state.

For more information you should check Telecommunications (Interception and Access) Act 1979.

Rest of World

Countries highlighted above are by no means an exhaustive list. Since Firefish Software don't know and can't enforce all international calling legal restrictions, we recommend making sure that your users have an understanding of any regulations within the countries they recruit. If in doubt, always obtain consent.

This article on telephone recording laws may help to give some guidelines.

This guide is to provide our users with some information around the legal issues surrounding call recordings. Whilst Firefish Software have researched this information to ensure it is accurate and useful, Firefish Software insists that you consult a lawyer if you want professional assurance on call recording laws. You may not rely upon this information as legal advice, nor as a recommendation of any particular legal understanding.

Did this answer your question?