Welcome to the Fish Tank! Just getting started on your Firefish Journey?

Here are some ways we're here to support you and help you swim to success.

Getting started

Check out the Getting Started section of the Fish Tank for some clear steps to take that will help you get the most out of Firefish from day one.

By completing the steps in our Getting Started guides prior to your onboarding sessions, you'll free up space to make the most of your time with your Success Manager.

Just skip to the Getting Started sections that apply to your Firefish version (Basic, Professional or Enterprise) and user role (if you're a Super User, you'll have different set-up guides to other users) and make your way through the steps.


Knowledge Bank

In the Knowledge Bank, you’ll find everything you need to know about what our features do and how to use them.

The best way to find answers to your questions is to use the search bar at the top of the fish tank and this will give you a filtered list of all the pages related to that search keyword.


Recruitment Academy

The Recruitment Academy is full of guides that show you how to use Firefish to achieve your recruitment goals.

In this section, you’ll find best practice guides, webinars and links to the most helpful content from our award-winning recruitment blog to help you swim to success.


Contacting Support

If you can't find the answer you're looking for when running a search of our Fish Tank articles, you can reach out to us directly from within Firefish.

To do this, just click the red messenger icon button at the bottom right of any page.

You can then reach us through live chat using the ‘Send us a message’ button to ask your question.

If you’d like to speak with a member of the Support team, just send a message to request a call.

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