Add or Cancel User Licences

How do I add a new user to my Firefish account?

To add a new user, contact Support and we will set them up with their own Firefish licence.

To request a new user, please email Support with the following details:

• New User’s Full Name

• New User’s Email Address

• Licence Type Required – find out more about user levels and permissions here

• Start Date

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How do I cancel a user licence?

To cancel a user’s licence, email Support with:

• The user’s Full Name

• The user’s Email Address

Here’s what happens next, depending on your billing type:

• Monthly Billing:
  There’s a 30-day notice period before the licence is closed. The user will retain full access during this time. If you need to restrict the user's access before the 30-day period ends, reset the user's password to prevent them from logging in.
  Want to restrict access sooner? You can reset the user's password

• Annual Billing:
  We’ll close the licence immediately. The licence will then become available for you to assign to a new user.