Email Priority in Firefish
Firefish sends emails using the Firefish Email Message Manager. When actions are performed in Firefish, the system automatically triggers email notifications to the relevant recipients.
When an email is triggered, Firefish adds it to the queue with an assigned priority level. The Firefish Email Message Manager processes messages from the queue in priority order, so higher-priority emails are sent first.
This queuing system helps manage email delivery efficiently, ensuring that important communications are prioritised.
Email Priorities in Firefish
Firefish assigns priority levels to emails to ensure important messages are processed first. The email priorities are:
High Priority
These emails are processed first to ensure urgent communications are sent promptly:
- Rejection email due to failing pre-screen questions
- Send CV emails on job workflow (Candidate and Contact)
- Recruiter interview action emails
- Employer interview action emails
- Offer emails on job workflow (Candidate and Contact)
- Forgotten and change password emails
Normal Priority
Normal Priority is the default level and covers the majority of individual, non-bulk emails sent by Firefish:
- Sending a single candidate CV on spec
- Single candidate job alerts
- Candidate withdrawing or not progressing from a job and declined offers
- Placements, extensions, and terminations (confirmations, compliance, and invoices)
- Acknowledgment of applications
- Sending company terms and conditions, company proposals, contract and permanent terms
- Single candidate GDPR compliance reminder emails
- Candidate reference request, details requests, follow-ups, get in touch, and general emails
- Speculative, registration, contract review, or general update interviews
- Candidate/employer welcome and password send
- Adding a company from a candidate record
- Advert renewal reminders
- Refer a friend emails
- Registration emails (acceptance/decline) for adverts/web registrations
- Meeting arrangements and thank you emails
- Contact business development and feedback emails
- Contact advert authorisations and new job creations
- Blog posts and newsletter subscriptions
Bulk High Priority
These bulk emails are prioritised over other bulk communications:
- Send job specification to candidate(s) on advert screen
- Send a candidate CV on spec to contact(s)
Bulk Priority
These emails are sent in bulk but have lower priority than individual emails:
- Sending an email from a distribute alert mailshot
- Clicking on "Send Email" in the Advert Application tab
- Clicking on "Not Progressing" in the Advert Application tab
- Clicking on "Considering" in the Advert Application tab
- Clicking on "Email" in the Talent Pool screen
- Clicking on "Considering" in the Candidate Search list
- Clicking on "Email" in the Potential Matches list
Lowest Priority
Lowest Priority emails are processed after all other priority levels and are typically used for non-time-sensitive compliance communications:
- GDPR compliance opt-in emails (Candidates and Contacts)