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All of the latest updates and announcements relating to the status and availability of Firefish
Want to keep up with the latest Firefish Software updates and announcements? You're in the right place!
Status and Availability
Check out our live Firefish system status here!
Announcements
Unable to Utilise Firefish. - 30/08/24
Root Cause Analysis
The analysis of the root cause for the issue that prevented some clients from accessing their Firefish instance on Friday, August 30, 2024, has been successfully completed. In an ongoing effort to enhance groupings and field standardisation, adjustments were made to the Company Configuration settings as part of a new feature release. After release, it was discovered that certain settings the code was looking for were not yet present in some clients' live systems, leading to errors upon login. This issue was promptly addressed within the specified timeframes below.
A thorough review of our build and testing procedures was then conducted to pinpoint any shortcomings that may have contributed to this incident. Updates will be made to our processes regarding how we handle existing unit tests when reusing code to prevent similar issues in the future.
11.19 - Resolved
The fix has been successfully deployed and all users should be able to utilise the system as expected.
10:23 - Update
The fix has passed testing and is being deployed to all users. All users should have access restored within an hour.
09:57 - Testing
We have now pushed a potential resolution out to test and should this be successful we will immediately deploy it to all users.
09:23 - Testing
The fix is being tested - if this passes test successfully we will deploy live as soon as possible.
09:07 - Update
We have now identified the cause of this issue and are working to deploy a resolution.
08:39 - New Issue
We are aware of an issue where users log in and they receive an error message and are unable to utilise the system. We are working to resolve this ASAP.
Outlook Add-In Errors - 08/08/24
10.18 - Resolved
We have now deployed a resolution for the Add-In issues experienced this morning and all users should be able to utilise the Add-In as expected.
10.18 - Testing
We have now placed a potential fix out to test - if this passes test successfully we will deploy live as soon as possible.
09:26 - Update
We believe we have now found the cause of this issue from our weekly hotfix - we are working to confirm this and push a resolution out for testing.
08:16 - New Issue
We are aware of error messages some users may receive when utilising the Outlook Add-In. We are currently investigating the cause of this issue with an aim to resolve ASAP.