Help & Support

Here's how Firefish is here to support you along the way.

Welcome to the Fish Tank! Just getting started on your Firefish Journey?

Here are some ways we're here to support you and help you swim to success.

Check out the Getting Started section of the Fish Tank for some clear steps to take that will help you get the most out of Firefish from day one.

By completing the steps in our Getting Started guides prior to your onboarding sessions, you can dive right into the wow moments.

Just skip to the Getting Started sections that apply to your Firefish version (Basic, Professional or Enterprise) and user role (if you're a Super User, you'll have different set-up guides to other users) and make your way through the steps.

Search the Fish Tank

Use the red messenger icon at the bottom right of any page to search the fish tank:

The firefish fish tank search displayed, showing how to search in the text box


If you can't find what you're looking for, use the chat section to reach out to the team.

Contacting Support

If you can't find the answer you're looking for when running a search of our Fish Tank articles, you can reach out to us directly from within Firefish.

To do this, just click the red messenger icon button at the bottom right of any page.

A red arrow demonstrating where to find the messenger icon


Click the box to submit your question:

A red arrow demonstrating where to click to submit your message