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How to Call & Message Candidates

Whether you're using a Firefish SMS or call package, or using one of our handy partnership integrations to speak to your candidates, this article will help you to call and message your candidate's directly from the system.

How to Call a Candidate

In order to call a candidate you must either have a call package activated on your Firefish account, or have a relevant integration set up. You can learn more about the setting up a call package here and about the associated integration with Ringover here. 

Once you have your chosen integration set up you can call a candidate: 

  1. Open the candidate record.
  2. Select Call & Message in the candidate header.
  3. Select the number you would like to call. 
  4. Press Call. 
    An image showing the options when you press 'call & message' on a candidate record
  5. You can make notes during the call. Make sure to select the Call Type so that the note will log correctly once the call is complete. 
    An example of what the screen will look like when you click to call a candidate
  6. When you're finished, press the red Hang Up button at the top of the screen. 

You can see the Firefish Call Packages here.

The call note pop-up won't close when the call ends, so you'll still have time to finish typing up your notes. 

How to Send an Message - From the Candidate Record

In order to message a candidate you must either have a SMS package activated on your Firefish account, or have a relevant messaging integration set up. You can learn more about the setting up an SMS package here and about the associated integration with Payemoji here. 

Once you have set up your messaging integration, you can send an message to the candidate from their record: 

  1. Open the candidate record.
  2. Select Call & Message in the candidate header.
  3. Select the number you would like to message. 
  4. Select the Message button.
    An image showing the options when you press 'call & message' on a candidate record
  5. Choose which message Template you would like to use. 
  6. Type out your message
    A pop-up showing the send message pop-up on a candidate record
  7. When you're ready, hit Send. 

You can see the Firefish SMS Packages here. 

Remember to keep an eye on the number of characters and credits being used. 

  • Characters can be tracked under the message field whilst typing
  • Credits can be checked above the send button

How to Send a Message - From a Search

In order to message a candidate you must either have a SMS package activated on your Firefish account, or have a relevant messaging integration set up. You can learn more about the setting up an SMS package here and about the associated integration with Payemoji here. 

Once you have set up your messaging integration, you can send an message to the candidate from their record: 

  1. Run a candidate search. 
  2. Tick the candidate(s) you would like to message. 
  3. Select Message at the top or bottom of the search. 
  4. Choose which message Template you would like to use. 
  5. Type out your message.
    The SMS pop up from a search
  6. When you're ready, hit Send. 

You can see the Firefish SMS Packages here. 

Remember to keep an eye on the number of characters and credits being used. 

  • Characters can be tracked under the message field whilst typing
  • Credits can be checked under the Follow Up Date