How To Log into Fishfish Add-Ins & Extensions

On Thursday 23rd April, updates to the Firefish API will log users out of the following tools:

• Outlook Add-In

• Chrome Extension

• Gmail Add-In

This is expected behaviour and is required as part of the update. To continue using these tools, you will need to log back in using your Firefish account details.

• Information Needed to Log In 

• How to Log In 

• Video Walkthrough 

• Common Issues and Fixes 

What you need before you log in

When you open your Add-In or Extension, you will be asked for three things:

• Firefish URL

• Username

• Password

Your Firefish URL

Your Firefish URL is the web address you use to access your Firefish system.

To find it:

1. Open Firefish in your web browser

2. Copy the URL from the address bar - excluding the end of the URL, anything after .co.uk/.com/.eu/.ie 
   
   Examples:

• https://yourcompany.firefishsoftware.com

• https://yourcompany.current.jobs

This URL is unique to your company.

Your username

Your username is the email address you use to log into Firefish.

Your password

This is the same password you use to log into Firefish.

If you do not know your password, you can:

Use your browser password manager

1. Open your browser settings (Chrome, Edge, etc.)

2. Go to Passwords

3. Search for your Firefish URL

4. View your saved password

Reset your password

1. Go to your Firefish login page

2. Click Forgot Password

3. Follow the steps to reset it

How to log back in

1. Open your Outlook Add-In, Chrome Extension, or Gmail Add-In

2. Enter your Firefish URL and click Sign In

3. Enter your username (email address) and password

4. Click Log In to confirm

If you are using Gmail, you may also be asked to authorise the connection after signing in.

Once completed, your Add-In or Extension will be ready to use as normal.

🎥 Video walkthrough

Common issues and fixes

I don’t know my Firefish URL

• Log into Firefish in your browser

• Copy the URL from the address bar - excluding the end of the URL, anything after .co.uk/.com/.eu/.ie 

My password isn’t working

• Check your password manager using your Firefish URL

• Try logging into Firefish directly in your browser

• If you still cannot log in, reset your password

The Add-In or Extension won’t accept my login details

Check the following:

• Your URL is your companies unique Firefish URL and not Firefish's internal Login Page or an External site. 

• You are using your email address as the username

• You are using your Firefish password (not your Outlook or Gmail password).