User Management
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      1. Firefish Software Help Centre
      2. Configuration
      3. User Management

      Resetting User Passwords

      Super Users can reset any user's password

      Quick Guide to Resetting User Passwords

      Resetting a user’s password in Firefish is quick and easy. Whether you’re a Super User or the user themselves, here’s how to get it done:

      For Users

      If you’ve forgotten your password, you can use the self-service option:

      1. Go to the login page and click Forgotten Password.
        pwreset1
      2. Enter your email address, click Submit.
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      3. A temporary password will be sent to you, allowing you to log in and create a new password.

      For Super Users

      Super Users can quickly and easily reset any user’s password without contacting support. Follow these steps:

      1. Access User Management
        Navigate to Settings > User Management > Users, where you’ll find a list of active users.
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      2. Find the User
        Locate the user whose password you want to reset. Under the Actions column, click the cog icon and select Reset Password.
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      3. Reset the Password
        A side panel will appear displaying the reset password email options.
        Send Email: Sends the temporary password directly to the user.
        Skip Email: Allows you to share the temporary password manually.

      ✏️Note: you must Skip or Send the password before it will become activepwreset5

      ❗Important: If you skip the email, make sure to note the temporary password, as it won’t be shown again

      Additional Information

      • The temporary password expires 24 hours after it’s generated.
      • Users will be prompted to set a new password upon logging in.

      Resetting passwords is streamlined and secure, ensuring minimal downtime for users.