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System/Personal Emails Signed Into the Incorrect Email Address

Guidance on reconnecting the correct email address to your system and/or personal emails within Firefish. 

If you have accidentally connected the wrong email address in Firefish, you can fix this by logging out of the current connection and signing back in with the correct account — separately for System Emails and Personal Emails. This article explains the difference between the two and provides the exact steps to reconnect each one.

⚠️ Note: Firefish does not see or store your login credentials when you connect via Microsoft 365 or Gmail. Instead, your email provider gives Firefish a secure permission (sometimes called a “token”) to send email on your behalf.

What is the Difference Between System and Personal Emails?

  • System Emails

    • The email address you connect here will be used to send all automated emails from the system such as job alerts, application acknowledgements, system notifications, and password resets. 

    • Typically, you would connect a hello@, info@ or recruitment@ type email address here, but you are welcome to add an individual's email address if you want a more personal touch. 

    • These can only be configured by a Super User.

  • Personal Emails
    • The email address you connect here will be used to send any email where you personally hit the send button. This can include, sending a candidate CV to a contact, sending bulk emails, arranging meetings, etc. 
    • Typically you would connect your own email address that you use day-to-day, such as the one you use as your login email address to access Firefish each morning. 
    • These can only be configured by the user themselves on their own account. 

 

How Do I Reconnect to the Correct Email Address?

If the wrong email address is currently connected, you can update this by following these steps:

  1. Go to the relevant email settings:
    • System emails: Settings > Integrations
    • Personal emails: Hello, [name] > My Integrations
  2. Click Logout, then click Login.
  3. Sign back in with the Microsoft account/email address you want to connect and complete any security prompts.
  4. Once you're back in Firefish, enter your email address in the test box and click Test & Save.

You should then receive a test email from the newly connected account.