Pay & Bill, Timesheets & Back Office
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      1. Firefish Software Help Centre
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      3. Pay & Bill, Timesheets & Back Office

      Timesheet Portal Troubleshooting & FAQs

      Resolve common issues when exporting data to Timesheet Portal (TSP) from Firefish.

      This article outlines the most common issues encountered with the Timesheet Portal integration and how to resolve them. Use the links below to jump to specific troubleshooting areas.

       

      Exported Data Not Appearing in TSP

      If data is missing from TSP, check the following configuration points:

      • Duplicate Job Custom Field names
        If the Display Name of a Job Custom Field has been duplicated (Settings > System Configuration > Properties > Contract Workflow / Perm Workflow), this can cause export errors. Ensure all Display Names are unique.TSP custom fields

      • Duplicate email addresses
        If the same email address exists on multiple candidate, contact, or timesheet approver records, this may prevent data from exporting.

      • Incorrect field entry location
        Custom Fields are only exported if completed on the Placement Summary. Fields completed only on the Job Summary will not be included in the export.

      • Mandatory field configuration changes
        If a placement is confirmed with empty optional fields, and those fields are later made mandatory, confirming an Extension may cause a blank mandatory field error.

      • Field Properties not selected
        Ensure the expected field properties are selected in Settings > Integrations > PAY & Bill > Timesheet Portal > Field Properties.tsp field properties

      ℹī¸ Please contact TSP Support for help with any of these issues

       

      API Integration vs Legacy Setup

      Timesheet Portal recently migrated to using the Firefish API. If your client is still using the legacy system exports, please contact TSP Support to discuss updating the integration.

       

      Merging Records

      When merging duplicate records in Firefish:

      • Ensure the primary Firefish record matches the Timesheet Portal code.

      • This alignment ensures the merge process completes without errors.

      Further reading:

       

      Support Contacts and Further Reading